If you’re unsure whether your order will arrive in time, or if your date is time-sensitive, please fill out the time-sensitive inquiry form and we’ll get back to you within 24 hours.

All orders are handmade and made to order, so a production time is required. Certificates are prepared within 4–5 business days (5–6 for folder sets) before shipping; pickup orders are ready within 4 business days. Additional customizations (such as crests, color changes, or text edits) require extra time to complete before dispatched for shipping.

After production, delivery typically takes 2–3 weeks within the U.S. and Canada, and up to 30 business days internationally. Expedited shipping and studio pickup (GTA) are available at checkout. Shipping times only begin after production once your order has been dispatched. Visit our Shipping and Production page for detailed information.

For U.S and Canada orders, we recommend you place your order as early as possible or at-least 4 weeks ahead of time to accommodate for any delays. For orders outside of North America, we recommend you order at-least 1-2 months in advance or earlier. If you’re unsure whether your order will arrive on time, please contact us or submit the time-sensitive inquiry form before placing your order.

Frames and pens are included exclusively with our bundles. Folder sets include a pen.

Certificates purchased on their own do not include a frame or pen, however both are available for purchase separately. Purchase frames and pens here.

We will only send a text preview if you specifically request it when placing your order. To request a preview, please write “send me a preview” in the notes section of the order form. Text previews are also automatically provided if you choose an extra customization such as text changes, color changes, or a couple’s crest, or select a non-English language text.

If you do not request a preview, we will proceed directly with your order and dispatch it as quickly as possible, using the information you submitted on your order form. For the fastest dispatch, we recommend not requesting a preview.

Standard preview requests will be sent via email within 1–2 business days. Orders with extra customization will receive a preview within 3–5 business days. If further edits are requested after the initial preview, a revised preview will be sent within 1–2 business days. Once you approve the final text, please allow 5 business days for us to create your certificate before it is dispatched for shipping.

Important: Requesting a preview may extend the production timeline, especially if multiple edits are needed or if there is a delay in your approval. It is your responsibility to respond promptly to our emails and, if needed, to accommodate any expedited shipping to meet your desired delivery date.

Note: Due to copyright restrictions, the border design is not included in the preview, unless you have requested a color change as part of your customization.

Rest assured, your order is carefully packed to ensure safe delivery. Certificates ordered on their own are shipped either rolled in a sturdy tube or flat in a reinforced box with layered protection. Orders that include a frame or bundle are always shipped flat, with protective layers, alongside the frame or additional items.

For our Folder Nikah Contract sets, the certificate pages are placed inside the folder with acid-free protective paper between each page and around the vegan leather. The folder is then wrapped in plastic and secured in a foldable box for shipping.

If your certificate arrives damaged, please contact us and we’ll work with you to find a solution.